Privacy Policy — OfficeFlow Kenya
Last Updated: 01/06/2026
At OfficeFlow Kenya ("OfficeFlow", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, request a quotation, contact us, or use our office restock services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide, including:
a) Personal Information
- Full name
- Email address
- Phone number
- Company or organization name
- Delivery address
- Billing information
- Communication preferences
b) Business Information
For business customers and Business Accounts, we may collect:
- Company details
- Procurement requirements
- Delivery schedules
- Office supply preferences
- Account management information
c) Website Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring websites
This information helps us improve our services and website experience.
2. How We Use Your Information
We use information collected to:
- Process and fulfill orders
- Deliver office supplies and workplace essentials
- Respond to inquiries and support requests
- Provide quotations and business proposals
- Manage Business Accounts and custom restock plans
- Improve our website and services
- Send service-related communications
- Prevent fraud and unauthorized activity
- Comply with legal obligations
3. Marketing Communications
With your consent, we may send:
- Service updates
- Promotional offers
- Product announcements
- Business solutions and workplace supply recommendations
You may unsubscribe from marketing communications at any time by contacting us or following the unsubscribe instructions provided in our messages.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website performance
- Understand visitor behavior
You can modify your browser settings to refuse cookies; however, some website features may not function properly.
5. Sharing of Information
OfficeFlow does not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers when necessary to:
- Process payments
- Deliver products
- Host our website
- Provide technical support
- Comply with legal requirements
These service providers are only permitted to use information for the specific services they perform on our behalf.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as necessary to:
- Fulfill orders and services
- Maintain business records
- Support Business Accounts
- Meet legal, accounting, and regulatory obligations
When information is no longer required, we will securely delete or anonymize it where appropriate.
8. Your Privacy Rights
You may request to:
- Access the information we hold about you
- Correct inaccurate information
- Update your contact details
- Request deletion of information where legally permissible
- Withdraw consent for marketing communications
Requests may be submitted using the contact information provided below.
9. Third-Party Links
Our website may contain links to third-party websites.
OfficeFlow is not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
10. Children's Privacy
OfficeFlow's services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children.
11. International Data Transfers
Where necessary, information may be processed or stored using trusted service providers located outside Kenya.
We take reasonable measures to ensure that appropriate safeguards are in place to protect personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
Any changes will be published on this page together with the updated revision date.
Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
13. Contact OfficeFlow Kenya
If you have questions about this Privacy Policy or how we handle your data, please contact us:
OfficeFlow Kenya Support
Email: support@officeflow.co.ke
Whatsapp: +254 704 610 605
Website: www.officeflow.co.ke/contact